Returns & Exchanges

🔄 Returns & Exchanges — Nooms Store

At Nooms, we highly value customer satisfaction.
Our support team is dedicated to ensuring your experience with us is smooth, transparent, and fully supported.
Please review our return and exchange policy carefully before submitting a request.

I. General Policies

1. Applicability

  • This policy applies only to orders placed directly through nooms.store.

  • If your purchase was made through a third-party platform (such as Amazon or retail distributors), please contact them directly for assistance.

2. Non-Returnable / Non-Exchangeable Items
We are unable to accept returns or exchanges for:

  • Opened or used supplement bottles (for hygiene and safety reasons).

  • Items missing original packaging, seals, or protective shrink-wrap.

  • Products damaged by mishandling, drops, or improper storage.

  • Items marked as “Final Sale” or “Gift.”

For health and safety, once a supplement seal is broken, the product is considered used and cannot be resold or returned.

II. Return Policy

1. Return Timeframes

  • Standard Returns: Within 14 calendar days of delivery.

  • Defective or Damaged Products: Within 30 calendar days of receipt (photo/video proof required).

2. Return Process

âś… STEP 1: Submit a Request
Send an email to juanito@gmail.com with the following details:

  • Order number + product name

  • Reason for return (attach clear photos or a short video if defective)

âś… STEP 2: Approval
Once approved, our team will provide the return address and shipping instructions within 2 business days.

âś… STEP 3: Ship the Product Back
Use the original packaging when possible. Share the tracking number with us once the item is shipped.

âś… STEP 4: Refund
After receiving and inspecting the product, your refund will be processed within 7–15 business days to your original payment method.

3. Cost Responsibilities

Return Type Cost Responsibility
Non-Defective Returns Customer covers the return shipping cost.
Defective / Damaged Items Nooms covers the return shipping cost (after confirmation).

4. Important Notes

  • Do not return products without prior approval.

  • We do not accept returns sent via collect-on-delivery (COD).

  • Refunds only apply to the product price; original shipping fees and customs duties are non-refundable.

  • Partial deductions may apply if returned items show wear, missing parts, or broken seals.

III. Exchange Policy

Eligibility:
Exchanges are only available for defective or damaged items reported within 30 days of delivery.

Follow the same process as a return, but specify “Exchange Request” in your email.
Replacement products will ship within 1–3 business days after we receive your returned item.

For non-defective products, exchanges are not available. Please process as a standard return instead.

IV. Order Cancellations

  • Orders can be cancelled only if they have not yet shipped.

  • Please contact us within 24 hours of placing your order to request a cancellation.

  • Once an order has shipped, you must follow the standard return process.

V. Refund Details

  • Refunds are issued within 7–15 business days after approval.

  • Slight differences in refund amounts may occur due to exchange rate fluctuations between payment and refund dates.

  • If you do not see your refund after 15 business days, please contact your bank or payment provider.

VI. Contact Us

For any inquiries, please reach our support team:
📧 juanito@gmail.com
đź“ž +59165257325
Response within 24 hours on business days.